Technical Support Contractor - AWS Infrastructure & Application Support

What Is The Opportunity?

We’re seeking a skilled technical independent contractor to provide ongoing support for our AWS-based technology platform.  This role combines proactive technical troubleshooting with on-call availability to ensure our systems run smoothly and our Client Success teams have the technical backup they need. 

What You’ll Do

• Build and maintain working knowledge of our AWS-based technology platform
• Coordinate with Client Success teams to troubleshoot technical issues
• Collaborate with Product Management and Engineering teams to resolve product-level problems
• Write and maintain technical playbooks and documentation
• Prepare detailed incident reports and post-mortems
• Provide on-call support with defined response time commitments
• Scale availability during release schedule spikes

Required Technical Skills

• AWS services: S3, DynamoDB, CloudWatch, Lambda, ECS, and EC2
• Monitoring & Logging: Datadog for log analysis and troubleshooting
• Systems: Linux administrators and bash scripting
• Database: SQL query writing and optimization 

Who You Are

• Self-motivated and proactive in identifying and proposing solutions to moderately complex application and infrastructure problems
• Skilled troubleshooter capable of independently resolving issues across multiple domains
• Effective communicator who bridges support, development and operations teams
• Ability to explain technical concepts form engineers to management
• Excellent written communication skills for documentation and incident reporting
• 5+ years of AWS infrastructure experience

Hard Requirements

• U.S. Citizen in possession of, or eligible to qualify for, a Public Trust clearance 
• Flexible availability with ability to scale up during release periods
• Reliable on-call responsiveness: 
  • Critical issues: 2-hour response time
  • High priority: 4-hour response time
  • Standard: Next business day

Work Schedule

• Remote work
• Around 20 hours per month (core commitment)
• Additional 40 hours in the first month for training
• On-call availability during core business hours
• May require hours above 20 for spike periods requiring higher engagement

Disclaimer
This job description is not designed to cover nor contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Nisos Core Value: "We are Diverse"
We’re an equal opportunity employer dedicated to fostering a diverse workplace and prioritizing dignity and respect for our workforce. The goals of our trusted-partner culture are to establish an environment where employees have a sense of belonging, and to support all employees in reaching their fullest potential. We do this by cultivating a listening culture that values each individual's unique perspectives, backgrounds, and contributions.

We integrate diversity, equity, inclusion and belonging into our business strategy and across the employee lifecycle—from recruitment and onboarding, to engagement, development and off-boarding. We believe in equal employment opportunity and advancement for all, regardless of race, religion, color, sex, national origin, ancestry, caste, physical or mental disability, medical condition, genetic information, marital status, gender, gender identity or expression, age, military or veteran status, sexual orientation, or any other protected basis under applicable federal, state, and local laws.

Nisos is also committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, services, programs, and activities. To request reasonable accommodation for the job application or interview process, email ps@nisos.com.

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